Provide Safe Channels to Raise Concerns

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Intent

Obtain honest feedback, allowing timely remediation, rather than giving rise to conflict.

Motivation

Users can help improve the application by providing feedback.

Applicability

Safe communication channels should be applied to any machine learning application.

Description

Communication channels between users and developers can help to discuss issues, dilemmas or emergent concerns regarding ethical use of machine learning. Users may, for example, wish to raise concerns about (perceived) bias or inquire about how an machine learning system reached a decision.

In order to facilitate communication, increase transparency and obtain feedback for your application, it is recommended to provide safe channels for users to raise concerns.

These channels can be as simple as mailing lists, blogs (e.g., Disqus) or phone numbers. Make sure to include options for anonymisation in order to protect the users’ privacy and be as inclusive as possible.

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44 / 45 Governance This practice was not ranked. Click to read more.